Privacy Policy

1. Information We Collect

To provide managed CRM, calendar scheduling, and virtual assistant services, JASS Solutions collects information in the following categories:

• Client Account Details: Business name, point of contact, email address, phone number, and billing information.
• CRM & Lead Data: Customer inquiries, appointment bookings, and pipeline activity data integrated into client CRMs.
• Call & Call Records: Inbound call audio recordings and transcript logs handled by assigned JASS virtual assistants for quality assurance.

2. How We Use Information

All collected information is strictly used for operational service execution, including:

• Setting up, synchronizing, and running client CRM software and 2-way calendar schedules.
• Enabling trained virtual assistants to qualify leads, answer calls within 3 rings, and process appointment bookings.
• Delivering weekly performance reporting and full transcript audit logs to account managers.
• Processing invoices and account security notifications.

3. Absolute Non-Disclosure & Data Confidentiality

We do NOT sell, rent, lease, or trade client data or lead records to third parties under any circumstances. All JASS virtual assistants sign strict non-disclosure agreements (NDAs) and operate within secure CRM environments.

4. Authorized Service Sub-Processors

We share encrypted data only with verified infrastructure sub-processors essential to service delivery (e.g. cloud CRM hosting providers, SMS reminder gateways, and secure email servers). All sub-processors maintain ISO 27001 / SOC-2 compliance standards.

5. Data Security & Encryption

We enforce 256-bit SSL/TLS encryption for all website communications and form transmissions. Access to client CRM databases is restricted based on strict role-based authorization rules.

6. Your Data Rights & Retention

Clients retain full ownership of their lead data. You may request a complete export or permanent deletion of your historical records upon service completion by emailing info@jass-solutions.pk.

7. Data Protection Officer & Inquiries

If you have questions regarding this Privacy Policy or wish to exercise data privacy rights under Pakistan law, please contact: